Return & Refund Policy

Terms of Service – DAKOZON LLC

Welcome to DAKOZON LLC! These Terms of Service (“Terms”) govern your use of our website, Dakozone.com, and the purchase of our products, including teas, coffee beans, dried foods, dried fruits, moringa cookies, gift boxes, and cosmetics. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to comply with these Terms. If you do not agree, please refrain from using our site or services.

2. Products and Pricing

  • Availability: All products listed on Dakozone.com are subject to availability. We reserve the right to discontinue or modify products without prior notice.
  • Pricing: Prices are displayed in USD (or local currency where applicable) and exclude taxes, shipping, or additional fees unless stated otherwise. We may adjust prices at any time, but this will not affect orders already confirmed.
  • Errors: In case of pricing or product description errors, we reserve the right to cancel or adjust orders and will notify you promptly.

3. Orders and Payment

  • Order Process: Placing an order constitutes an offer to purchase. We’ll send a confirmation email once your order is accepted. We may refuse or cancel orders due to stock issues, payment problems, or suspected fraud.
  • Payment: We accept payments via methods listed at checkout. You agree to provide accurate billing information and authorize us to charge the total amount, including taxes and shipping.

4. Shipping, Returns, and Refunds

Our Shipping Policy and Return & Refund Policy (available on Dakozone.com) form part of these Terms. Please review them for details on delivery, returns, and refund eligibility.

5. Intellectual Property

All content on Dakozone.com, including text, images, logos, and designs, is owned by DAKOZON LLC or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

6. User Conduct

You agree not to:

  • Use our site for unlawful purposes or in violation of these Terms.
  • Attempt to hack, disrupt, or misuse our website or services.
  • Submit false or misleading information during purchases or communications.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy (available on Dakozone.com). By using our services, you consent to the collection and use of your data as outlined therein.

8. Limitation of Liability

To the fullest extent permitted by law:

  • DAKOZON LLC is not liable for indirect, incidental, or consequential damages arising from your use of our site or products (e.g., lost profits or data).
  • Our liability is limited to the purchase price of the product(s) in question.
  • We provide products “as is” and make no warranties beyond those expressly stated.

9. Disclaimers

  • Product Use: Our products are intended for personal use. We are not responsible for allergic reactions, misuse, or failure to follow instructions.
  • Site Availability: We strive to keep Dakozone.com accessible but are not liable for interruptions due to maintenance, technical issues, or external factors.

10. Termination

We reserve the right to suspend or terminate your access to our site or services at our discretion, without notice, if you violate these Terms or engage in conduct we deem harmful.

11. Governing Law

These Terms are governed by the laws of the State of Texas, USA, where DAKOZON LLC is headquartered at 5900 Balcones Drive STE 100, Austin, TX 78731. Any disputes will be resolved in the courts of Travis County, Texas, unless otherwise required by law.

12. Changes to Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The updated version will be posted on Dakozone.com with the effective date. Continued use of our site or services after changes constitutes acceptance of the revised Terms.

13. Force Majeure

DAKOZON LLC is not liable for delays or failures to perform due to events beyond our control, such as natural disasters, pandemics, or supply chain disruptions.

14. Contact Us

For questions, support, or feedback regarding these Terms or our services, please reach out:

Last Updated: March 11, 2025

Thank you for choosing DAKOZON LLC. We’re excited to serve you with the best in natural products!