Shipping Policy

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Shipping Policy – DAKOZON LLC

At DAKOZON LLC, we strive to deliver your favorite products – from premium teas and coffee beans to dried fruits, moringa cookies, gift boxes, and cosmetics – right to your doorstep with efficiency and care. Our shipping policy is designed to ensure a smooth and transparent experience for every customer. Please take a moment to review the details below.

Shipping Locations

We proudly ship to customers worldwide from our headquarters at 5900 Balcones Drive STE 100, Austin, TX 78731, under Dakozon Global LLC. Whether you’re in the United States, Vietnam, or anywhere else, we’re committed to bringing our products to you. Shipping availability may vary by product and destination, so please check Dakozone.com or contact us for confirmation.

Processing Time

Orders are typically processed within 1-3 business days from the time of purchase, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may extend slightly. We’ll notify you via email if there are any delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. We partner with trusted carriers to offer competitive rates and reliable delivery. For orders above a certain value (e.g., $50 or more), we may offer free shipping to select regions – keep an eye on our website for current promotions!

Delivery Time

  • United States: 3-7 business days (standard shipping).
  • Vietnam: 5-10 business days (depending on customs clearance).
  • International: 7-20 business days, depending on your location and local postal services.

Expedited shipping options are available at checkout for faster delivery. Please note that delivery times may vary due to customs processing, holidays, or unforeseen circumstances beyond our control.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. If you have any questions about your shipment, feel free to reach out to us at contactus@dakozone.com or dakozongloballlc@gmail.com.

Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping rates or product prices. We recommend checking with your local customs office for more details.

Lost or Damaged Shipments

We take great care to package your items securely. However, if your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at +84 974 941 444 or +84 915 918 086. Provide your order number and a brief description of the issue, and we’ll work quickly to resolve it – whether through a replacement or refund, per our discretion.

Shipping Restrictions

Some products, such as cosmetics or perishable dried foods, may have shipping restrictions based on local regulations. If an item cannot be shipped to your location, we’ll notify you during the checkout process or via email.

Contact Us

Have questions about shipping? We’re here to help! Reach out to our team at:

Thank you for shopping with DAKOZON LLC. We’re excited to bring the best of nature to you, wherever you are!